OA

Support Services of Virginia (SSVA)

Client Engagement Dashboard

All Clients
Overview
VA Performance
Communication
Strategic Advisory
Time Doctor
8
Active VAs
$15,160/mo
Monthly Investment
August 2019
Client Since
Active
Engagement Health

Company Information

Industry
Healthcare / IDD Services (HCBS)
Domain
ssvainc.org
Location
Virginia
Annual Revenue
~$10M
Employees
~200+ (DSPs, QIDPs, admin)
HubSpot ID
18001501305

Key Contacts

Primary POC
Philip "Chip" Dodd (CEO & President)
Secondary Contacts
Jennifer Ainsley (Ops), Andrea (Finance), Heidi Williams (QIDP/Clinical)

Brad's Relationship

Brad and Chip are personal friends and EO members. Chip was one of OA's first clients after seeing Brad speak at his EO chapter. 7+ year relationship.

Virtual Assistant Team (8 VAs)

Kathleen P. Acain

Executive Assistant / YouTube & Digital Marketing
Start Date: August 2019
Status: Active | On Track
Summary: OA's first VA for this client. 7-year tenure. Managing Chip's YouTube channel 'thisABILITY Adventures,' social media, and executive admin. Transitioning from task execution to strategic digital marketing.

Maribel J. Martinez

Accounts Payable Specialist
Start Date: June 2020
Status: Active | On Track
Summary: Bill.com AP processing, QuickBooks sync, HSA deposits, benefits reconciliation, Concur expense processing, Wex fuel management.

Evonne Roz P. Nadela (Bollozos)

Clinical Compliance / QIDP Support
Start Date: August 2020
Status: Active | On Track
Summary: Therap CRM specialist, WAMS uploads, ISP/MAR audits, DSP competency tracking, EVV billing. Key asset to QIDP team.

Rhea May Q. Sy

Medication Compliance / eMAR Auditing
Start Date: November 2020
Status: Active | On Track
Summary: eMAR auditing, medication administration records, clinical documentation compliance.

VA 5-8

Various Specialized Roles
Start Date: Various
Status: Active
Summary: Additional VAs covering HR recruitment (Indeed postings), payroll support, data migration (Paylocity to ADP), and administrative operations across multiple SSVA divisions.

Communication Channel

GChat Space
spaces/AAQAAGtVahA
Update Frequency
Weekly via GChat Dream Team

Communication Notes

Long-tenure account. Chip communicates directly with Brad as a personal friend. Legacy account being brought up to current OA operational standards. Recent Medicaid audit revealed process gaps being actively addressed by the VA team.

Advisory Document Status: Requested

Strategic Insights & Recommendations

Medicaid Audit Compliance

Recent audit revealed gaps in systems and processes. VAs actively strengthening documentation, training compliance tracking, and OIG exclusion list searches.

System Migration: Paylocity to ADP

Massive data migration project in progress. VA team managing employee file transfers across divisions.

Legacy Account Modernization

Account predates OA's structured integration and BPR processes. Opportunity to bring oversight up to current standards.

Clinical Documentation Excellence

eMAR, ISP, and WAMS workflows require zero-error precision. Ongoing training and audit systems in place.

Time Doctor Integration

Time Doctor Integration Coming Soon

Real-time productivity tracking and hours breakdown will appear here once the Time Doctor API integration is live.

Preview: What You Will See

MetricDescription
Daily Hours TrackedHours logged per VA per day with idle vs. active breakdown
Weekly Productivity ScorePercentage of tracked time spent on productive tasks
Top Applications UsedMost-used apps and websites during work hours
Screen ActivityScreenshot frequency and activity levels
Attendance & ScheduleClock-in/out times, breaks, overtime tracking
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