Company Information
Key Contacts
Brad's Relationship
Craig Pittman is Brad's softball co-coach. Personal relationship. Craig described onboarding as 'outstanding' in a voicemail. High-visibility account due to regular personal contact.
Your Outsource Access Team
Jarel O. Nodora
OA Support Team
Virtual Assistant Team (1 VA)
Jarel O. Nodora
Weekly Hours Tracked Loading live data...
| VA Name | Mon | Tue | Wed | Thu | Fri | Total | Target | Status |
|---|---|---|---|---|---|---|---|---|
| Loading live Time Doctor data... | ||||||||
Work Distribution by Category
Team Productivity Score Trend
OA Playbook Status
Key Sections
✓ Invoicing & Collections Workflow
✓ Airtable Project Database Setup
✓ Quo/OpenPhone Communication
✓ Google Drive to Dropbox Migration
✓ Email Backlog Management
✓ Permit & RFI Documentation
Recent Activity Log
Construction Operations KPIs
| KPI | Target | Current | Status |
|---|---|---|---|
| Bid Tracking Accuracy | 100% of bids logged in system | Tracking setup in progress | Ramp-Up |
| Project Documentation Accuracy | All docs filed within 24 hrs | SOP being developed | Ramp-Up |
| Permit Filing Timeline | Submitted within 48 hrs of approval | Baseline being established | Ramp-Up |
| RFI Response Time | < 24 hours | Baseline being established | Ramp-Up |
| Invoice Processing Time | < 48 hours from completion | Active - Jarel managing | On Track |
| Proposal Turnaround | < 3 business days | Active - Jarel managing | On Track |
VA Productivity Metrics
| Metric | Current | Notes |
|---|---|---|
| Productive Hours / Day | ~2.2 hrs | Expected during ramp-up phase |
| Idle Time | ~72% | Being addressed through coaching on proactive task ownership |
| Attendance Rate | 100% | Perfect attendance since start |
| Communication Response Time | < 15 min | Excellent responsiveness |
Advisory Document Status: In Development
Strategic Insights & Recommendations
Utilization Gap Optimization
~72% idle time during ramp-up phase. Being addressed through coaching on proactive task ownership. Expected to normalize as playbook matures.
Government RFP Expansion
Upcoming initiative to add government contract/RFP support to VA scope. Significant revenue opportunity for Capcon.
Mobile-First Workflow Design
Craig works from the field frequently. VA workflow should prioritize mobile-friendly communication and rapid proposal generation while Craig travels.
Airtable + Dropbox Integration
Connor leading technology stack modernization. VA supporting system migration and setup.
Commercial Construction Competitive Landscape
Competitive intelligence for Capcon Commercial Construction's market in the Atlanta metro area. This section will be populated with detailed competitor profiles as the strategic advisory engagement matures.
| Competitor Area | Key Considerations | Status |
|---|---|---|
| Direct Local Competitors | Atlanta-area commercial GCs competing for similar project types and scale | Research Pending |
| National GCs with Local Presence | Large firms (Brasfield & Gorrie, Holder, etc.) that may bid on overlapping projects | Research Pending |
| Government Contract Competitors | Firms actively pursuing GA state/local government construction RFPs | Research Pending |
| Specialty Subcontractor Market | Sub availability and pricing trends affecting bid competitiveness | Research Pending |
Competitive Advantages to Leverage
Local Relationships
Strong Atlanta-area network. Craig's personal relationships give Capcon a trust advantage on local commercial projects.
Operational Agility
Smaller team size allows faster bid turnaround and more flexible project management compared to large national GCs.
VA-Augmented Back Office
OA support enables Capcon to compete with larger firms' administrative capacity at a fraction of the overhead cost.
Construction Industry Trends
Labor Shortages
The commercial construction sector continues to face skilled labor shortages, particularly in electrical, plumbing, and HVAC trades. The Bureau of Labor Statistics projects 340,000+ unfilled positions through 2027. This makes administrative efficiency (proposal speed, scheduling accuracy) a competitive differentiator.
Building Code Updates
Georgia adopted IBC 2021 amendments effective January 2025. Key changes include updated energy efficiency requirements and structural load standards. Permit applications must reference current code editions to avoid rejection and re-submission delays.
Material Cost Tracking
Steel, lumber, and concrete prices remain volatile. Smart GCs are locking material pricing earlier in the bid process and including escalation clauses. VA support for real-time price monitoring and bid adjustment calculations adds significant value.
Permit Backlogs
Metro Atlanta permit offices continue to experience processing delays (avg. 4-6 weeks for commercial). Early submission and complete application packages reduce cycle time. VA-managed permit tracking ensures nothing falls through the cracks.
Technology Adoption in Construction
| Technology | Adoption Trend | Relevance to Capcon |
|---|---|---|
| Project Management Software (Procore, Buildertrend) | Industry standard for mid-size GCs | High - VA can manage daily logs and documentation |
| Estimating Software (ProEst, STACK) | Growing adoption for bid accuracy | Medium - Supports faster proposal generation |
| Drone Surveys & BIM | Expanding for site documentation | Low (currently) - Future consideration |
| Airtable / Custom Databases | Popular with agile firms | High - Connor actively implementing |
Investment Summary
| Item | Monthly Cost | Notes |
|---|---|---|
| Dedicated VA (Jarel O. Nodora) | $1,895 | Full-time, 40 hrs/week |
| OA Management Layer (TL + OM + AM) | Included | No additional cost |
| Tools & Infrastructure | Included | Time Doctor, GChat, training platform |
| Total Monthly Investment | $1,895 |
ROI vs. In-House Administrative Staff
| Factor | OA VA | In-House (Atlanta) |
|---|---|---|
| Monthly Cost | $1,895 | $3,800 - $5,200 (salary + benefits) |
| Benefits & Taxes | Included | +25-35% on top of salary |
| Onboarding Time | 1-2 weeks | 4-6 weeks |
| Management Overhead | Included (TL/OM/AM) | Your time |
| Replacement if Not a Fit | Free, immediate | New hire process (weeks) |
| Scalability | Add VAs as needed | Office space, equipment, HR |
Communication Channel
Communication Notes
Craig is frequently mobile (field estimates and site visits). Needs strong back-office support. Playbook in development with Jarel documenting SOPs. Onboarding described as 'outstanding' by Craig.
Submit a Support Request
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Recent Tickets
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Training Progress - Jarel O. Nodora
Construction-specific tools and processes training roadmap for your dedicated VA.
| Training Module | Progress | Status |
|---|---|---|
| Email Management & Organization | 90% | Near Complete |
| Proposal & Bid Document Creation | 75% | On Track |
| Invoicing & Accounts Receivable | 70% | On Track |
| Airtable Project Tracking Setup | 50% | In Progress |
| Quo / OpenPhone System | 45% | In Progress |
| Dropbox File Management & Migration | 40% | In Progress |
| SOP Documentation Process | 35% | In Progress |
| Government RFP Process | 0% | Upcoming |
| Permit Filing & Tracking | 0% | Upcoming |
Upcoming Training Priorities
Government RFP Support
Training on government bid portals, compliance documentation requirements, and RFP response formatting. Scheduled to begin once core admin workflows are stabilized.
Permit Filing & Tracking
Metro Atlanta permit submission portals, required documentation checklists, and status tracking workflows. Critical for reducing project start delays.
Team Engagement & Recognition
At Outsource Access, we believe engaged team members deliver better results. Here is how your VA is doing beyond just the metrics.
OA Culture Initiatives
Time Doctor Integration
Time Doctor Integration Coming Soon
Real-time productivity tracking and hours breakdown will appear here once the Time Doctor API integration is live.
Preview: What You Will See
| Metric | Description |
|---|---|
| Daily Hours Tracked | Hours logged per VA per day with idle vs. active breakdown |
| Weekly Productivity Score | Percentage of tracked time spent on productive tasks |
| Top Applications Used | Most-used apps and websites during work hours |
| Screen Activity | Screenshot frequency and activity levels |
| Attendance & Schedule | Clock-in/out times, breaks, overtime tracking |